I called UPS and turns out it was loaded on the wrong truck and delivered to the wrong address. Even if a package is delivered to the wrong address.. let’s say a neighbor, or even the wrong street, the system doesn’t change the delivery address. I know that this can usually be done through UPS but is it possible with USPS? Last week, UPS dropped off a package on the porch of Jay Friedman's home in Plano, Texas. Call them at 1–800-PICK-UPS. My last name was spelled wrong in the place where it says it was signed for by me. What happens when UPS delivers a package to the wrong address? I can see that the UPS driver has made two mistakes. Let me reiterate, I was home when the driver stated he delivered it. I’m in the middle of a UPS claim for a “missing package”. It doesn’t know it went to a different address. The odds of receiving part of a $350,000 government drone in the mail are very slim. UPS delivered my packages to the wrong house. So, If FedEx has delivered to wrong address. Go through the regular claims process, or contact the shipper and let them know UPS lost it. He delivered to the wrong address and he left the parcel simply in front of the house. Package delivered to completely wrong address, city, & state. Certain house or apartment numbers might be challenging for the courier to understand. UPS was scheduled to deliver to me on Wednesday, I stayed home that day so I could receive the package. The standard practice for all the courier companies in case of wrong delivery is the same. You can get an Amazon Customer Service rep on the phone from the Contact Us link at the bottom of the buyer-facing Amazon page. It was extremely under whelming. GREAT JOB UPS!!!! Customer has now emailed with a change of address request. Wondering how you were able to see the address it was delivered to, that’s not usually included in the tracking info. I have not had the courtesy of a reply. But say you went to ups saying you didn't get the boxes, and this is from a drivers pov, you could expect a "driver follow up", where a driver will come out to your house asking if you got the box and they will have a gps map showing where the box was left, and if it was indeed misdelivered we make an attempt to recover the items so we can get them to you, but I've only recovered one misdelivered box in my career, most people are pretty dishonest, and if we can't recover anything the claims process continues and the company takes more responsibility to the customer. I called UPS to tell them that their proof of delivery doesn't provide helpful/accurate information, and as far as I'm concerned the delivery driver thought he was delivery it to the address on the address label. Press question mark to learn the rest of the keyboard shortcuts. https://www.gymshark.com/pages/get-in-touch. You should be able to use that number to get in touch some how with your local office. After that is done they will tell you that you will get a phone call back from the local delivery center and from there you can explain your issue. Also,googling the person who signed: LEX REVLOGS, comes off exactly as you said, Amazon return center. Our USPS delivery guy fucks up that shit too. Did UPS recover the mis-delivered package and deliver it to you? Re: UPS delivered my package, to the wrong address?! I go to check the status on my package and it says "Delivered 3:57 pm" That was about the same time I was turning on my street. Same with Street or Avenue. It is scheduled to be delivered tomorrow. Enjoy your ham. They did say they were a little backed up though so I'm sure they will get to me. Sorry, this post was deleted by the person who originally posted it. I then got an email saying the package had been delivered when it hadn't so naturally I called customer service. At 6:30 I checked to tracking info from Amazon and not only did it say it was delivered to my house, but it said that it was signed for! Delivered wrong address by UPS woes. Im pissed that the driver would lie like that. Hi Advice please we sent a package out to a customer - who say they never received it - even though the tracking shows delivered. The USPS Investigator confirmed that the package was indeed delivered to the wrong address, but refused to reimburse me or the vendor. I called UPS and they did nothing. In reply to RJNedimyer • May 18, 2003 there's only one incident where ups screwed up on me. Would like to accommodate customer but am unsure on how to proceed. The medium … The best method I employ in case if the wrong delivery address. UPS left a package that isnt mine. UPS shows delivered to the wrong address and signed by someone other than myself 6:01pm 12/15 Hades (the other word got flagged as BAD!!! Thank you UPS may be willing to send someone to retrieve your package. They said they delivered it 30 mins ago but, I never heard a knock or anything, and they didn't leave it at the front office. Management will let the driver know. I dont know the receipient even tho he lives in the area. UPS driver just tossed it over the fence and left it there!!!!! The medium-sized cardboard box that looked like it … I have started a ticket with Gym Shark unfortunately its been over 24 hours and haven't received a response. Start a ticket there. Gotta love UPS. The recipient refuses to return the package to UPS. An unofficial community where anyone can discuss and ask questions regarding anything UPS related. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Yes, we absolutely should have checked the receipt and they should have told me that the shipping address changed automatically. Choose the Correct My Address button.. 4. I'm not posting this to hate on UPS. The problem is that the package was delivered (and signed for lol) in a neighboring state according to both amazon and ups tracking. When using the UPS to deliver mail & packages, often times you may see that the tracking system from the UPS website and the actual delivery process in reality, is not aligning and showing the same information.. I'm legitimately asking if they think I'm going to get my stuff, or money back, or if I'm Shit out of luck. But the delivery man had made a mistake. You need to contact your nearest UPS Customer Center. It is amazing how often people screw up their own address. Press question mark to learn the rest of the keyboard shortcuts. * If the answer is, yes; then it will depend on the service level of the package. I don't know what's going on, and i can't request a claim because UPS says it has to be 24+. This means you either signed a signature release for your address allowing drivers to leave packages unattended, or the driver found a safe place to leave it. I ordered bambino's through Amazon (one package of 16). It's hard to say but I wouldn't worry too much just keep checking and make some calls to see if you can get more info. It's called a misdelivery and unfortunately it happens from time to time. Upon text notification of package delivery, I walked from my kitchen to my front door to check. These people really missed the point. For some reason the Hulu and Netflix GC (UPS tracking #: {removed per forum guidelines}) has an incorrect old delivery address in CO 80906 (I moved from CO to NY in July 2019), and the BestBuy GC has the correct delivery address of NY 11365. If you feel the need to let UPS know do it. This is a copy of the letter I sent to the UPS station manager in Spokane with a five-box shipment that was delivered twice to an incorrect address that UPS generated in their system. Can you keep packages wrongly delivered … I escalated my claim with eBay, but they denied it as they based their decision on the fact that the tracking shows it was delivered. Delivered my package to the wrong address in the wrong town knows it but I have to jump through hoops to get them to do anything about it. The UPS system automatically changed the zip and city. In the Address Modification window, choose an option from the drop-down menu in the New Delivery Address section. I checked the tracking# and it says I signed for it and even has my name under "signed for by"..... even tho I wasnt home!!!! But the delivery man had made a mistake. The numbers might get switched around during the delivery process or the written address could be hard to read. It is a $25 item and I did not get signature confirmation. You need to contact your nearest UPS Customer Center. I figured it would be easier than ordering through Bambino itself and Amazon has good customer service so if anything did go wrong I could get it fixed. But Reddit user Seventy_Seven got just that. The package wasn't mislabeled, it was simply dropped off in the wrong place. I couldnt give a shit if my stuff took an extra 2 weeks to get to me I just want it. You have ruined a perfectly good day! Once UPS identifies an undeliverable address, you can correct it by following these steps: 1. However, if my neighbors were dishonest, this could have ended as a more expensive and stressful experience. However the name on the electonic signature isnt the persons living there, so all that i can imagine is that its been sent to the wrong address. UPS delivered to wrong address. The intended address is the home of my attorney which has many CCTV cameras. Today I got an email from the buyer saying Amazon used her old address by default and she did not know how to change to the correct address and how can I get my item. What can I expect them to do? UPS delivered to a wrong address December 1, 2011 3:20 AM Subscribe I ordered stuff worth $200 from Macys on Thanksgiving and on 29th Nov. UPS claims that they delivered the boxes in front of my door at 9.30pm. If you can't you may try finding their phone number elsewhere. I looked everywhere. They just kept telling me it was signed for by me and was delivered to my house. Get on the chat with Amazon rep. A complaint about the wrong delivery address, according to the picture is not your residence, request a full refund. After the package has been delivered: If UPS has already delivered your package, there’s still a chance you can get it sent to the correct address. I've been called to pick up a package sent to the "wrong" address only see that it was delivered to the correct place according to the label. Offer some gesture of goodwill? nothing showed up the day it was suppose to be delivered so i check the tracking and it said that the package has been refused either by me or the seller. Guess I have to go jump threw their hoops and try to go find my stuff. 11207 (which is wrong) became 10165 and New York became Brooklyn. This is a copy of the letter I sent to the UPS station manager in Spokane with a five-box shipment that was delivered twice to an incorrect address that UPS generated in their system. None showed the package delivered, much more, stolen. Hello - We shipped an order to the address specified via First Class Package. UPS delivered my packages to the wrong house. I go to turn on my street and the UPS truck is 2 doors from my house. I ended up doing that. He made a mistake, shit happens. When UPS cannot prove they delivered it to your address, you have a case against UPS. What now ? Get right away online with your credit card and dispute the charges for not receiving the item. Two weeks ago I shipped an item via USPS with stamps.com and it was listed as delivered a couple of days later. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. JwsMarket 2019-12-29 14:00:33 UTC #3. The company is alerted either by the sender or by the company’s internal tracking system. They admitted to delivering the package to the wrong address and told me they would launch an investigation to find the package. I've had a few times where I was sent to retrieve is delivered packages so it could have been picked up, brought back to the center and gone through the system again which will take some time. They said they delivered it 30 mins ago but, I never heard a knock or anything, and they didn't leave it at the front office. Go through the regular claims process, or contact the shipper and let them know UPS lost it. UPS may be willing to send someone to retrieve your package. You won't be able to expect much of a resolution from ups as you ended up getting the boxes. So what should I do with the pkg? The only gesture of goodwill I want is for it to go on the record that it was an issue I experienced and if it happens again then they can be more proactive about ensuring their delivery success. You can report “delivered to the wrong address” in the Track Package link but there is no way to ask for a refund there. The UPS truck doesn't go to my house and I am confused. I escalated my claim with eBay, but they denied it as they based their decision on the fact that the tracking shows it was delivered. Hi All , So i ordered something recently and the guy come to deliver and said oh sorry we delivered wrong address ie the address just before you by accident and said they will get it back and redeliver tomorrow. UPS delivered the package to the wrong address. I hope a tally gets incremented so they can be aware of how often this sort of thing occurs at troublesome addresses. I had placed the order on 1/28 and got a notice that UPS delivered it on 1/30. We didn't know this until the package failed to arrived. EDIT: I also wouldn't mind if anyone had any advice on the situation in general. I don't know what's going on, and i can't request a claim because UPS … Press J to jump to the feed. It is rare for me to be asked to sign for anything from UPS. I emailed UPS and they look up the tracking number and can only tell me (since I was not the one that sent the package) that the name and address for the tracking is not the same as mine. Press J to jump to the feed. Select the Tracking tab along the top of this page.. 2. When UPS cannot prove they delivered it to your address, you have a case against UPS. Once there explain your issue and ask to speak with the local delivery center. I was told to wait 8 days to receive a phone call and if I hadn't then I should call GymShark or something which was strange, would UPS hate me if I called sooner than that? My neighbors found them on their doorstep and delivered them to the correct address that was plainly visible on the address label. call 1800 pick ups. Why Did the Package Go to the Wrong Address? Something as simple as putting NE on a package that should be NW could put it miles in the wrong direction. If the UPS driver completed the delivery, then the package’s tracking status will show that it was delivered. Press 0 a few times and you will get a agent. He posted images of the contents of a UPS … USPS delivered my package to the wrong address. I hope he doesn't come back and do that. LOL I see someone downvoted me. so its possible if you have called that a driver will be sent to attempt to retrieve the packages. An unofficial community where anyone can discuss and ask questions regarding anything UPS related. UPS delivers package to the wrong address. I don't think anything of it because I figured that person ordered something too. I have not had the courtesy of a reply. There are procedures for these instances, while it is not common neither is unheard of. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. Last week, UPS dropped off a package on the porch of Jay Friedman's home in Plano, Texas. That seems to be their basic operating policy. I emailed UPS and they look up the tracking number and can only tell me (since I was not the one that sent the package) that the name and address for the tracking is not the same as mine. sometimes ive been asked to pick up misdelivered packages and deliver them to the proper addresses. Thanks. The recipient refuses to return the package to UPS. So, ... contacting UPS, after I gave them the tracking, I did get a bunch of automated Amazon spiel: "contact them first". 4 calls later and still no concrete answer on if the dispatched driver went to retrieve my package. In this case, y ou’ll need to go to a UPS store and create a new label with the correct address. There are a lot of reasons why the wrong package might end up at your house or apartment. New comments cannot be posted and votes cannot be cast. Or it's possible the person who mistakenly received the package will bring it to a ups store at some point. I went to check my porch… no package. There are procedures for these instances, while it is not common neither is unheard of. After the package has been delivered: If UPS has already delivered your package, there’s still a chance you can get it sent to the correct address. If you didn’t receive your items you don’t have to buy them again, they are still responsible for you receiving your items or a refund. In this case, y ou’ll need to go to a UPS store and create a new label with the correct address. Lawyers.com Discuss Your Legal Issue Ask a Lawyer Criminal Law UPS delivered to wrong address: QUESTION. UPS delivers package to the wrong address. My neighbors found them on their doorstep and delivered them to the correct address that was plainly visible on the address label. UPS cared so much about the delivery that not only could they not be bothered to check the address, but they left a perishable food item on your porch. Enter your Tracking Number and go to the Tracking Details page.. 3. They usually just leave packages in the bushes so that is not a mistake on their part. Thank you for the replies guys, Y'all have given me some hope. 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